Shipping policy

At Etamibel, we strive to provide a seamless and reliable shipping experience for our customers. We want to ensure that your wireless charging lamps are delivered to you promptly and in excellent condition. Please read our shipping policy carefully to understand our procedures and expectations.

Processing Time:

  • Upon receiving your order, we will process it within 1-2 business days. During peak seasons or promotions, processing time may be slightly longer, but we will do our best to minimize any delays.

Shipping Methods and Delivery Time:

  • We partner with reputable shipping carriers to deliver your wireless charging lamps safely. The available shipping methods and estimated delivery times are displayed during the checkout process, allowing you to choose the option that suits you best.
  • Please note that delivery times may vary depending on your location. Generally, our standard shipping within [country/region] takes approximately 3-7 business days. For international orders, delivery times can range from 7-14 business days, depending on the destination.

Order Tracking:

  • Once your wireless charging lamp has been shipped, we will provide you with a tracking number. This allows you to monitor the progress of your shipment. You can enter the tracking number on our website or the shipping carrier's website for real-time updates on the status of your order.

Shipping Costs:

  • We offer competitive shipping rates based on the weight, size, and destination of your order. The shipping costs will be calculated and displayed at the checkout before you complete your purchase.
  • Please note that for international orders, customs duties, taxes, or additional fees may apply. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information.

Shipping Restrictions:

  • We strive to offer worldwide shipping, but there may be certain locations where shipping is not available due to legal restrictions or logistical challenges. If your shipping address falls into one of these restricted areas, we will notify you promptly and provide a full refund for your order.

Shipping Damages or Issues:

  • We take great care in packaging your wireless charging lamps to ensure they arrive in perfect condition. However, in the rare event that your order arrives damaged or with any issues, please contact our customer support team within 48 hours of receiving the package. We will work with you to resolve the issue promptly, either through a replacement or refund, depending on the circumstances.

Address Accuracy:

  • It is crucial to provide accurate and complete shipping information during checkout. Please double-check your shipping address to avoid any delivery delays or misplacement of your wireless charging lamps. Etamibel will not be responsible for any additional shipping costs or losses resulting from incorrect or incomplete addresses provided by the customer.

If you have any further questions or require additional assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Etamibel is exceptional from start to finish.

Please note that this shipping policy is subject to change without prior notice. The most updated version will always be available on our website.